Find the answers to the questions you have!
It takes 1-3 business days to complete a custom design depending on the number of your designs needed. If we are experiencing a high volume, it could take up to 5 business days to complete a custom design. Please note, we do not start designing until after payment is complete.
For digital downloads, once you approve your design you will receive your download within 1 business day. For printed items, please allow 2 business days to complete the process. Larger orders could take up to 7 business days to complete.
At this time, we only offering shipping in the United States.
We accept all major credit cards online and accept cash, checks and credit cards in the store.
Due to the customization of our products, we do not offer refunds. If you have a problem with your order, you may be eligible for a store credit.
If the order you placed is in correct and you believe it was a result of our production process, RyanPrints will reprint any order that is due solely to printing errors (ghosting, smudges, light ink, incorrect perforations, form alignment, etc.). If the order is being re-printed, no changes in copy, paper quality, quantity, or any such detail shall be allowed. In cases in which the error was created by the customer (typological errors, wrong names, not reviewing “proofs” fully, etc.), RyanPrints will reprint any project due to your error at your expense. In rare cases we offer refunds but store credits/reprints is always the first course of action. For any issues, please email us at firstname.lastname@example.org.
We do offer shipping at an additional flat rate between $4.95-$15.00 depending on the amount of your order. You can choose to pick up your order from our store in Thomaston during our normal business hours. All orders over $100, ship free!
Yes, you will receive an email with your tracking information.
We use the United States Postal Service (USPS) to ship our items.
For most products, yes - you can make design and text edits to your items up until we start printing your items. Please contact us at email@example.com to make changes to your order. Please have your order # ready. Exceptions Certain products may not be able to be edited after your order is placed: ·Digital products ·Design Services ·Products ordered during specials/promotions
In most cases, yes, after you place an order you may change your Shipping Address up until we ship your items. To change your shipping address: (1) Through Email or (2) Through Chat enter your order # in the subject field and let one of the representatives know that you would like to have your address changed. (firstname.lastname@example.org)
on all order over $100
pay securely through our website
with online or phone support