Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when part of an order may be shipped separately. However, if you did not receive multiple tracking numbers, please reach out to our customer service team for assistance as we may have missed part of the order.
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order. You may contact our customer service team here or through our “help” button.
It takes 2-3 business days to complete a custom design depending on the number of designs needed. If we are experiencing a high volume, it could take up to 5 business days to complete a custom design. Please note, we do not start designing until after payment has been received.
Same Day Prints Service: Offer applies to services performed in store only at RyanPrints and not available for delivery. Order must be placed in-store or online for in-store pickup by 12:00 PM local time (Monday-Thursday) and Same Day Service must be requested on job ticket at time of order.
The following quantities are eligible for Same Day Service: Copies: Black & White (quantities up to 1000), Color (quantities up to 1,000); Binding (up to 10 booklets/50 sheet maximum with covers); Laminating (quantities up to 10, 8.5 x 11 sheets); Simple Business Cards/Ultra Business Cards (up to 50 cards), Postcards/Flyers (quantities up to 25, 5" x 7" in size), Brochures (quantities up to 25, 8.5 x 11 sheets), Invitations (quantities up to 25, no sets/specialty invitations). Orders must be print ready (already designed) or a re-order with design already created in our system to qualify for same day printing. We reserve the right to limit quantities sold to each customer/household/business. Please feel free to contact our in-store 855-RYANPRINTS (792-6774) for your same-day inquiry.
We are sorry you are having trouble checking out, please check to ensure that your discount code has not expired and that you are entering it correctly. If you still need assistance, please contact our help center.
We are located at 312 South Church Street, Thomaston, Georgia 30286.
For digital downloads, once you approve your design you will receive your download within 1 business day. For printed items, please allow 3-5 business days to complete the process unless it falls under our same day/next day policy. Larger orders could take up to 7-10 business days to complete.
At this time, we only offer shipping to locations in the United States.
We accept all major credit cards online and accept cash, checks and credit cards in the store. Please note, there will be a $35.00 fee for returned checks.
Due to the customization of our products, we do not offer refunds. If you have a problem with your order, you may be eligible for a store credit.
If the order you placed is incorrect and you believe it was a result of our production process, RyanPrints will reprint any order that is due solely to printing errors (ghosting, smudges, light ink, incorrect perforations, form alignment, etc.). If the order is being re-printed, no changes in copy, paper quality, quantity, or any such detail shall be allowed. In cases in which the error was created by the customer (topological errors, wrong names, not reviewing “proofs” fully, etc.), RyanPrints will reprint any project due to your error at your expense. In rare cases we offer refunds but store credits/reprints is always the first course of action. For any issues, please email us at support@ryanprints.com.
Yes, you will receive an email with your tracking information.
We use the United States Postal Service (USPS).
In most cases, yes, after you place an order you may change your Shipping Address up until we ship your items. To change your shipping address: (1) Through Email or (2) Through Chat enter your order # in the subject field and let one of the representatives know that you would like to have your address changed. (support@ryanprints.com)